Terms of Service

Agreement to Terms

By using Blue Wave Home Care services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Service Description

Blue Wave Home Care provides professional in-home care services including:

• Personal care assistance
• Companionship care
• Homemaking services
• Transportation assistance
• Respite care
• Specialized care services
• 24/7 care options

Client Responsibilities

As a client, you are responsible for:

• Providing accurate health and personal information
• Communicating care needs and preferences
• Ensuring a safe environment for caregivers
• Timely payment for services rendered
• Respecting caregiver boundaries and professional conduct
• Notifying us of any changes in condition or needs

Service Limitations

Our services are subject to the following limitations:

• Services are provided by trained caregivers, not licensed medical professionals
• We do not provide medical diagnosis, treatment, or prescription services
• Emergency medical situations require immediate professional medical attention
• Services may be limited by client condition, safety, or caregiver availability
• We reserve the right to modify or discontinue services for safety reasons

Payment Terms

Payment terms and conditions:

• Payment is due according to the agreed schedule
• We accept insurance, private pay, and other approved payment methods
• Late payment fees may apply as specified in your service agreement
• Services may be suspended for non-payment
• Refunds are subject to our refund policy and applicable regulations

Cancellation Policy

Service cancellation terms:

• Services may be cancelled with 24-hour notice for scheduled visits
• Emergency cancellations are handled on a case-by-case basis
• Long-term service agreements may have specific cancellation terms
• We reserve the right to terminate services for safety or compliance reasons

Liability and Insurance

Blue Wave Home Care maintains comprehensive liability insurance. However:

• Our liability is limited as specified in your service agreement
• Clients are responsible for maintaining their own insurance coverage
• We are not responsible for pre-existing conditions or unrelated medical issues
• Incidents must be reported immediately to our office

Privacy and Confidentiality

We are committed to protecting your privacy and maintaining confidentiality in accordance with HIPAA and applicable state laws. See our Privacy Policy for detailed information.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be communicated to clients and posted on our website. Continued use of services constitutes acceptance of modified terms.

Contact Information

For questions about these Terms of Service, please contact us: